MacUpdater FAQ - TABLE OF CONTENTS:


Q: What is the purpose of MacUpdater?

Q: Can MacUpdater update apps downloaded from the 'Mac App Store'?

Q: Does MacUpdater have accurate version information for all Mac-apps?

Q: Can MacUpdater update each and every (non-'Mac App Store') app to the newest version?

Q: Why does MacUpdater not have an 'Update-All' button?

Q: Why does MacUpdater show me some updates (e.g. Microsoft Office apps) before they seem to be available?

Q: What's the roadmap for future versions of MacUpdater?

Q: Are any discounts available for MacUpdater, e.g. for students?

Q: Why is an app shown as 'outdated' although I have the newest version installed too?

Q: What about apps which I have installed twice, in an old and a new version?

Q: Why do some apps not show up in MacUpdater?

Q: Can I hide 'Paid Updates' or stick to an older major-version of an app?

Q: Why can I not re-scan as often as I want?

Q: What happens when applying an update and the new version of the app has a new name?

Q: The 'Current Version' that MacUpdater displays for an app does not seem to be correct. Why?

Q: Where does MacUpdater download updates from? What about security?

Q: Why are some apps from the 'Mac App Store' not hidden when I select 'Hide Mac App Store apps'?

Q: What will 'MacUpdater' show as the 'Latest Version'? What about upgrades, name-changes, etc?

Q: Will updates to 'Beta'-versions show up in MacUpdater?

Q: I just see a blank white page when trying to buy MacUpdater - can I buy MacUpdater on a website?

Q: Will MacUpdater upgrade paid apps to new major versions that may have an upgrade-fee?

Q: Will MacUpdater offer or install updates that do not run on my macOS version?

Q: The latest version of an app has a bug. Will you remove it from MacUpdater?

Q: Will MacUpdater be offered for purchase on the Mac App Store?

Q: Can MacUpdater make Backups of old apps before updating them or Backups of the new app-downloads?

Q: On how many Macs can I use MacUpdater?

Q: How can I recover my lost license key?


________________________________________________________________


Q: What is the purpose of MacUpdater?

A:

The purpose of MacUpdater is to:

1.) Find out which of the apps that you have installed outside of the 'Mac App Store' are not currently up-to-date.

2.) Get notified automatically about new updates to your (non-'Mac App Store') apps with the periodic (or on-demand) scan.

3.) Quickly be able to update your apps to their newest version with the click of a button.



Q: Can MacUpdater update apps downloaded from the 'Mac App Store'?

A:

No. Apps downloaded from the 'Mac App Store' need to be updated by the 'Mac App Store' app. However, MacUpdater can open the 'Mac App Store'-app for your convenience.

Notice that you can configure your Mac to update 'Mac App Store' apps automatically so there is definitely no need for MacUpdater to do the same thing as well.



Q: Does MacUpdater have accurate version information for all Mac-apps?

A:

Its probably impossible to have information about all apps, as new ones are created every day. However, we have:

Tier-1 support for more than 2.500 apps. Updates of those apps show up in MacUpdater at the exact time of the official release. You can update them to the newest version fully automatically.

Tier-2 support for more than 5.000 apps. Updates of those apps show up in MacUpdater within a few days of the official release. You can update them to the newest version fully automatically.

Tier-3 support for more than 40.000 apps. These apps show the newest version information within MacUpdater (possibly with some delay), but MacUpdater is unable to actually update them. These apps are listed as 'un-updatable'.



Q: Can MacUpdater update each and every (non-'Mac App Store') app to the newest version?

A:

No, and MacUpdater probably never will be able to update each and every app. Some vendors design their apps in a way so that they can only be updated with their own custom updater-apps. Notable here are Adobe and Microsoft. If you want to update those, MacUpdater will offer you to automatically launch the respective auto-updater app. Apart from those, we currently have support for updating more than 5000 of the most popular apps and this number is continuing to grow every day. For more details about app-support see the question above.



Q: Why does MacUpdater not have an 'Update-All' button?

A:

Most questions of 'why does it not have' can usually be answered with: "the product is still very young and we haven't added it yet" (see our roadmap).
However, in the case of the 'Update-All' button, our current plan is to NOT implement such a button. Sure, an 'Update-All' button sounds useful at first especially if you have many outdated apps. However, we think an 'Update-All' button encourages the wrong approach to using MacUpdater. Before clicking 'Update' you should check if there may be reasons to delay or avoid that specific update, or if that update can be made without having to purchase a new license (see 'Paid Upgrades' below). Not having an 'Update-All' button avoids a situation where you have installed an update that you would have rather avoided (though our backup feature can come in handy here). Instead of an 'Update-All' button we have implemented an 'Update Queue' in version 1.4 of MacUpdater, you can just launch as many updates as you want by clicking the 'Update' button next to each app that you want to update, and MacUpdater will then update the apps one-by-one. If you have added an update to the queue by mistake, you can just click the 'Cancel Update' button - cancelling is possible right up until the download is finished and the installation has been started.



Q: Why does MacUpdater show me some updates (e.g. Microsoft Office apps) before they seem to be available?

A:

Companies often make staged rollouts for applications with a lot of users, which means that they enable updates in groups bit by bit to prevent server overload. So, there is a random delay until your Microsoft or Dropbox AutoUpdater will show you the update that MacUpdater told you about and that is actually released according to their website. So if you receive an update-notification from MacUpdater for an app that has many users, but this app doesn’t find the update when 'checking for updates', just wait for one or two days and try it again. In some rare cases there is also the possibility that a beta-release sneaked into MacUpdater's database, please see the question about 'Beta Versions' below.



Q: What's the roadmap for future versions of MacUpdater?

A:

Our roadmap for MacUpdater contains - amongst many others - these features:
• automatic re-scanning instead of scheduled scanning
• improved system to filter the app-list
• show the release date of all updates
• ability to show all apps that have been 'ignored' along with the ignore-reason
• add ability to update Mac App Store apps
• add ability to resize the window width
• add ability to ignore updates for a specific time only
• add ability to sort apps according to the column of choice, including sorting by the 'type' of the update
• add ability to update apps directly from the menu
• add ability to update apps with smaller 'incremental downloads'
• add support for "non-app" software like drivers, preference panes, plugins, etc
• add support for tracking beta versions
• add support for tracking older releases for apps that have multiple supported versions
• show more app-information like description, price and user-rating
• check signatures and checksums of downloaded app updates, option to refuse non-encrypted downloads
• improved operation via keyboard and add touchbar support
• from non-admin accounts, ability to update multiple apps without entering password multiple times
• add options to specify specific time of day for the scheduled scan
• improved detection of paid upgrades
If you need anything else, just drop us a line!



Q: Are any discounts available for MacUpdater, e.g. for students?

A:

We feel that MacUpdater is priced very cheaply already, both in terms of value, as well as in comparison to our competitors. Still, we know that not everyone will be able to pay the full price of MacUpdater. So, we have the following discounts available:
• there is an educational discount of 35% applicable for students and
• there is another discount of 35% for people living outside of the 40 wealthiest countries

To apply for the discount just send us a confirmation and we will provide you with the discount-code.

If neither of the existing discounts applies to you, but you still are unable to pay the full price of MacUpdater, just contact us and we will work something out.



Q: Why is an app shown as 'outdated' although I have the newest version installed too?

Q: What about apps which I have installed twice, in an old and a new version?

A:

MacUpdater handles each installation of an app separately. If an app is installed twice, you'll see it twice in the list of 'all' apps. If one of those copies is outdated, you'll see this old version in the list of 'outdated' apps, even if you have the newest version of the app installed too. If you have an old version of an app installed additionally to the newest version you'll usually want to ignore the old copy since you already know that it isn't up-to-date. Just select the old app version and choose 'Ignore this App' (not 'Ignore Update'!) from the context- or app-menu. Your other, new version of this app will still be tracked by MacUpdater and you'll still receive notifications once the new version is not up-to-date anymore.



Q: Why do some apps not show up in MacUpdater?

A:

All of your applications should show up in MacUpdater, however, there are a few reasons why apps can be ignored so that they don't show up in MacUpdater:
• we hide all apps that are built into the operating system by Apple
• we hide all apps that are auxiliary apps to other apps like helper apps, installers, uninstallers, launchers, etc (if you find one of those still being displayed, just let us know)
• also we currently only show 'real apps' and nothing else like drivers, preference panes, plugins, etc (support for those is planned at a later stage)
• additionally, only the 'Scanned Folders' are scanned for apps. if some of our app are installed outside your applications folders ('/Applications/' and '~/Applications/'), please add those folders to be scanned
• some apps are ignored because they use a 'template' or empty 'bundle identifier' that the developer has forgotten to customise for his app, making the app indistinguishable from other apps. this usually is only the case for unpopular apps from inexperienced developers.
• some apps are also ignored because they contain no version information at all that could be used for comparison. this is usually only the case for unpopular apps from inexperienced developers.
• we also hide several apps that aren't real apps anyway and don't contain any useful version information, e.g. Chrome apps, Winebottler apps, Wineskin apps, Parallels apps, VMWare apps, Fluid apps, Epichrome apps
• we also hide apps installed by 'Setapp', those should be updated with 'Setapp'
• we also hide some apps that we classify as Malware, Adware or Spyware since we do not want to take part in distributing such software
• some apps have to be ignored because comparing version numbers does not make sense there. some apps exist in different versions for different hardware, so using the latest version might actually be impossible. for example, some apps from printer or scanner manufacturers are tied to specific hardware. the 'Brother Control Center' and 'HP Printer Utility' need to be excluded for this reason.

If you want to find out why a particular app does not show up in MacUpdater, you can drag the app onto MacUpdater's main window to get an explanation (starting with v1.4.3).



Q: Can I hide 'Paid Updates' or stick to an older major-version of an app?

A:

There is currently no way to hide 'Paid Updates' (but these should be properly denoted as 'Upgrade, see here) or stick to an older major-version of an app. MacUpdater will always display the absolutely latest official version of any app, as detailed here. While such a feature is on our roadmap, it is actually a lot less useful than one would think, and therefore it is not of high priority to us:
more than 99% of software vendors don't release updates for previous versions of their apps once a new major version has been released. So, for 99% of apps, the effect of ignoring major updates would be exactly the same as ignoring the app altogether - you'll never get a notification about it ever again - because there will never be another update for your major version. We only know about a handful of apps that would actually benefit from this feature because they support multiple major versions concurrently. If you know an app-vendor that supports multiple major versions for his apps, please let us know and we will add it to the list of apps to support when we introduce this feature.
In any case, until this feature is implemented we recommend to do the following: If you don't want to upgrade to the latest version of an app, put it on the ignore-list by selecting 'Ignore this app'. We recommend to reset the ignore-list every few months to re-evaluate whether you want to upgrade these apps.
An alternative approach would be to select 'Ignore this Update' on the app. This would ignore just the currently latest version of the app and notify you again automatically once an even newer version of this app is released.



Q: Why can I not re-scan as often as I want?

A:

There is currently only one restriction: you can't start more than 4 manual scans in 18 hours (this applies to the full version, the limit for the 'free' version may be lower).
This is not a restriction that is meant to impede any of our users, but basically exists for three reasons:
1.) actually there shouldn't be a reason to re-scan manually at all and there certainly can't be any valid reason to re-scan that often.
2.) it is unfair if some people bombard our server by unnecessary starting manual scans every few minutes only to degrade the service for other customers which stick to the normal daily scan.
3.) it is actually not a good idea to fetch each update at the very second that it is released. developers make mistakes and sometimes updates contain bugs and are retraced soon after release. If you re-scan every hour, you increase your risk of applying a bad update. If you stick to a normal scan interval you minimize your risk.

The 'Launch a full manual re-scan' button exists more or less for historical reasons (and will probably be removed in future versions), and there shouldn't be much need to actually use it.
MacUpdater works best if you just let it run in the background and check for new apps every day and there should be little reason to ever start an additional scan. Even if you'd rather launch MacUpdater on-demand, 4 scans in 18 hours should be much much more than enough.
Let's examine each reason why you could think that you want to launch a manual rescan:
• You've uninstalled an app from your Mac and want it to no longer show up in MacUpdater. You can either wait until the next daily scan but if you want it to be removed right now just re-scan this app and it will be removed. In any case, there is no need to launch a full scan.
• You've installed a new app on your Mac and want it to show up in MacUpdater. You can either wait until the next daily scan since there is no need for it to show up immediately since a new download will obviously not be outdated. You can also add the app to MacUpdater immediately by dragging it onto the list via Drag&Drop. In any case, there is no need to launch a full scan.
• Apps that are updated outside MacUpdater often aren’t ’scanned’ until the next full scan. However, if you update apps manually or through the MacAppStore, MacUpdater will automatically know about this if you click the corresponding button in MacUpdater ("Manual Update" or "Open AppStore") before performing the update. If you did not click the button beforehand or the automatic re-scan did not work, you can just re-scan this particular app for its information to be updated if you do not want to wait until the next scan. In any case, there is no need to launch a full scan.

That said if you think you have a valid reason for rescanning more often than is currently allowed, just drop us a line and we will find a solution.

Future versions of MacUpdater will get rid of the 'Launch manual re-scan' button completely and track installations, uninstallations and updates done outside MacUpdater automatically.



Q: What happens when applying an update and the new version of the app has a new name?

A:

Although it is undesirable, apps change their name in the filesystem between versions (e.g. from "SuperApp 2017" to "SuperApp Plus 2018").
However, it is technically impossible to determine whether the new version of an app has really been renamed, or whether you've just previously renamed the app in the Finder yourself.
There are two possible behaviours that MacUpdater could apply:
• Always keep the old application name and update the app in-place when downloading and installing an update. This is beneficial if you've renamed the app yourself, as MacUpdater will keep your custom name. The downside is, if the app has really changed its name, the new name will be discarded, which may be confusing if the app still has the old name but the new version. NOTE: this has been the default behaviour of MacUpdater up to version 1.3.7.
• Always use the new application name when downloading and installing an update. The upside here would be that apps that have been re-named always have their 'right' name after an update. The downside would be that if you rename apps yourself, this would always be discarded when MacUpdater applies any update.

There is a third option: keep the old name for 'minor updates', use the new app-name for all 'major upgrades' - as those are most likely to really change the app name. This has been the default behaviour of MacUpdater version 1.3.7 and above. Also, note that MacUpdater sends a 'notification' if an app has been renamed so that you can verify if this is intended or re-name the app back if you want.

MacUpdater used the first option as behaviour up to version 1.3.7 and uses the third option from version 1.3.7 onwards. Starting with version 1.4.0, you can select the desired behaviour in the preferences.

Note that all of this only applies to updates that MacUpdater can perform fully automatically. If an update contains an installer, MacUpdater has no influence over what is done and just launches the installer for you.



Q: The 'Current Version' that MacUpdater displays for an app does not seem to be correct. Why?

A:

The 'Current Version' that MacUpdater displays for installed apps is always correct, there was no single wrong detection of a wrong app-version since MacUpdater has been released. However, there are a few things to consider here:
MacUpdater will always read the 'real' version number of an app. This is the version number that is embedded into every app and is also displayed in the macOS Finder, when selecting an app and/or using 'Get Info' or 'QuickLook' on the app. (In technical terms: MacUpdater looks at the 'CFBundleVersion' and 'CFBundleShortVersionString' entries in the 'Info.plist' file embedded into the app.) This is also the version number that macOS itself uses when dealing with the app, e.g. when multiple versions are installed to determine which version of the app to open when double-clicking files created by this app.
While MacUpdater displays the real version number of an app, some apps display a different version number e.g. on their website or when looking at the version information in the running app itself. However, there is no technical relvance to these fake version numbers, as vendors can just display anything on their website or inside their app. Some app vendors ship their apps with broken or missing version information but display proper version numbers in their app. Other app vendors ship their apps with correct version information, but have a broken auto-update-mechanism that will not update the real version number of the app as displayed in the Finder or in MacUpdater. Both cases are quite rare and mostly affect unpopular apps from inexperienced developers or apps ported from other platforms with little attention to detail. In both of these cases, please complain to the app vendor to fix the version information embedded into the app and displayed in the Finder and it will automatically be supported by MacUpdater.
Note that we have support to fix broken or missing version information for apps and have implemented this for some apps (Teamspeak, Steinberg eLicenser, Norton Security, ...) and could implement this for other broken apps if there is enough demand and it is technically possible. However, contacting the vendor to fix his mistake properly should always be the preferred option first.



Q: Where does MacUpdater download updates from? What about security?

A:

We always download updates directly from the vendor of the application. Many app-vendors nowadays host their apps in the cloud, but we always use the URLs that are used:
• either when downloading the app directly from their official homepage
• or when downloading an update with the built-in “check for updates” function (if available)
(most often, but not always, these two should be the same).

You can easily verify this because during each download you see the URL that is being used. And you can even have a look at the URL beforehand by clicking the info-button next to the 'Update App' button.

Since the original download URLs from the application vendor are used, the security of using MacUpdater is the same as when downloading directly from the homepage or when using a 'Check for Updates…' function in an app. Actually, the security is even better because when a domain of an application vendor goes offline, we remove the corresponding downloads and will not re-add them without scrutiny.

Still, we are obviously looking to improve security even further by introducing an option to verify downloads with checksums if they are available.



Q: Why are some apps from the 'Mac App Store' not hidden when I select 'Hide Mac App Store apps'?

A:

There are two cases where MacUpdater will not consider an app to be of the 'MacAppStore-type', even when you've downloaded it from the 'Mac App Store' and consequently not hide it when you select 'Hide Mac App Store apps' from the filter menu:
• if the app is now not available from the Mac App Store anymore (in your country)
• if the latest version of the app is now available only outside of the 'Mac App Store'



Q: What will 'MacUpdater' show as the 'Latest Version'? What about upgrades, name-changes, etc?

A:

MacUpdater will always display the 'newest officially released stable version' that will run on your macOS version for any app. Our definition of 'latest official version' is: the newest version that you can get either by the official download from the homepage or by using a auto-update mechanism built into the app. This is easy and simple definition for most apps, but can get quite complicated for some apps.
Even if an app changes its name, or is sold by another company now, MacUpdater should always display the absolutely latest official version of that app. Furthermore, even if an app is discontinued but replaced with an 'official successor' app, MacUpdater will try to display this successor app as the latest version. Note that MacUpdater will try to explain the situation regarding any offered app-upgrades when you click the info-button next to an app. This button is highlighted in red for important or 'complicated' upgrade situations.
Sometimes a developer will decide to restart the version number of his app at 1.0, which can lead to the case where the newest version number being offered for update by MacUpdater will actually be lower than your current version number. However, all of those cases have been manually verified and deliberately enabled by us, so if you see a lower version number offered for update this is not a 'wrong information' but should always be correct.
While some developers support multiple versions of the 'same' app, 99% of developers only provide updates for a single latest version of their app that is offered for download or sale. Therefore MacUpdater is currently also based on the concept of a single, latest version number for any app. Future versions of MacUpdater may provide support for multiple 'latest' versions per app.
Note that some upgrading from your current version to the latest version of some apps may cost money, but MacUpdater will try to mark these as 'Upgrades' instead of 'Updates', see 'Paid Upgrades' below.
If MacUpdater shows you an upgrade that you do not want to take at the moment for some reason (e.g. cost of the upgrade), just select 'Ignore App' to completely ignore this app and hide it from MacUpdater or 'Ignore Update' to just ignore this particular update to the app. It is probably best to erase your ignored-app list (in the Settings-tab) from time to time to re-evaluate the latest versions of your apps.
Also, note that 'Beta Versions should always be hidden from MacUpdater, please see the question about 'Beta Versions' below.



Q: Will updates to 'Beta'-versions show up in MacUpdater?

A:

Beta Versions should always be hidden from MacUpdater. With 'Beta' we mean any version that is not officially released as a normal and stable version, e.g. alpha-, beta-, rc- and development-versions and 'snapshots'. There are three exceptions: First, some apps don't have a stable release yet. Second, for some apps even the developer recommends to download the beta version because it works so much better than any previous 'stable' release (e.g. 'TextMate', 'Fugu' or 'BatChmod'). The third exception are apps that by their very definition only provide beta versions, e.g. Google's Chrome 'Dev' or 'Chromoium' versions. Apart from these exceptions, if you see a beta-version being offered for update in 'MacUpdater' please let us know through the built-in 'Report App Feedback' dialogue so that we can remove it.
Also, note that MacUpdater will never ask you to downgrade. So, if you have a beta version installed that is newer than the latest released version, you'll see the 'Latest Version' listed in green and no update will be offered (because it would actually be a 'downgrade').
We are planning an option to enable optional tracking of 'beta' versions but this will only be possible for some apps, and remain a non-default option.



Q: I just see a blank white page when trying to buy MacUpdater - can I buy MacUpdater on a website?

A:

MacUpdater needs a working internet connection to be used or purchased. If you have an 'Outgoing Firewall' or ‘WebBlocker’ installed, which is blocking the network connections of MacUpdater to the internet, you will not be able to use or purchase MacUpdater. Specifically, if you have ‘Little Snitch’, ’Norton Internet Security’, ‘Hands Off’, ‘Vallum’, ‘WachGuard’, or any other similar product installed you will need to configure them to allow all connections made by MacUpdater. note that if any of those blocks MacUpdater, not only the purchase but also the actual functionality of MacUpdater will be broken. MacUpdater requires unrestricted access to the internet because it checks ’sparkle appcasts’ from software vendors all around the world to check for app updates. Specifically, the purchase process needs to be able to contact the servers "paddleapi.com", "paddle.com" & "paddle-static.s3.amazonaws.com", else you will just see a blank page or the purchase may fail at random. If you are sure that no 'Outgoing Firewall' is blocking MacUpdater and you still have trouble with the purchase process, please get in contact with us.



Q: Will MacUpdater upgrade paid apps to new major versions that may have an upgrade-fee?

A:

MacUpdater will always display the newest released version for any app. For many paid apps, upgrading to the latest version may cost money if your license does not cover the upgrade. It's quite difficult and in some cases impossible to automatically detect whether you are entitled for a free update. Currently MacUpdater flags updates as 'upgrades that might cost money' if the app is not known to be free, and the major version changed between the installed and the offered version. If MacUpdater detects this for an app, it will label the 'Update' button with 'Upgrade' instead and ask for confirmation prior to updating. For apps with time-based licenses or when an app charges money even for minor releases, you need to be careful yourself about installing updates.



Q: Will MacUpdater offer or install updates that do not run on my macOS version?

A:

MacUpdater has several mechanisms in place so that it will not actually show the newest version of an app, but the newest version that actually runs on your macOS version. In addition to not displaying versions that won't run on your Mac, MacUpdater also won't update apps to versions that are incompatible with your macOS version. That said, these mechanisms can fail e.g. when the developer of an app makes a mistake. If you ever find that MacUpdater displays or updates an app version that is not compatible with your macOS version, please let us know and we will fix this immediately.



Q: The latest version of an app has a bug. Will you remove it from MacUpdater?

A:

No, we will not remove any software from display in MacUpdater, just because it contains bugs or you are not happy with its quality. We have strict guidelines to always display the latest official version of apps in MacUpdater, see here.
We can and will not perform quality assurance for more than 40.000 Mac apps - that is the job of the software vendors. Our job is displaying the latest versions of those apps, which we do.
If you find a bug in the latest version of an app, please report it directly to the vendor of this app. You can also use the 'Ignore this Update' function in MacUpdater to hide any update that you do not want to perform.



Q: Will MacUpdater be offered for purchase on the Mac App Store?

A:

No, it is impossible to offer MacUpdater in the Mac App Store, since Apple only allows applications there that are severely limited in their functionality, i.e. that run in a "sandbox". These limitations are OK for most normal document-editing applications but its technically impossible to make an application like MacUpdater that can operate with these restrictions. So, unless Apple changes its mind about these restrictions, MacUpdater will never appear in the Mac App Store.
However, if you have any specific ideas for improvements to the current purchasing option ("Paddle") or wishes for additional purchasing options (besides the Mac App Store) just let us know.



Q: Can MacUpdater make Backups of old apps before updating them or Backups of the new app-downloads?

A:

Yes, you can configure MacUpdater to 1.) make backups of an old app before updating it and/or 2.) make backups of downloaded installation files for your new apps. Both can be configured in the Settings. You can enter a number of backups to keep. This is the total number of backups and not per-app. (configurable either per-app or in-total). You can also change the location of the backups, by default they are stored in ~/Library/Application Support/MacUpdater/.



Q: On how many Macs can I use MacUpdater?

A:

If you bought MacUpdater you can use it concurrently on 5 Macs.
If you move to a new Mac always make sure to 'deactivate' MacUpdater on the old Mac from the 'Documentation' window so it won't still use one allowed activation.
If you need more activations for some reason just contact us.
NOTE: while a license for MacUpdater can be used on up to 5 Macs for your convenience, it can only be used by one person.
If more than one person is going to use MacUpdater in your household or company, you'll need to purchase separate licenses for all of them.



Q: How can I recover my lost license key?

A:

You should have received an e-mail from 'Paddle' with your license key after purchase. If you did not get this e-mail or lost your license, you should be able to recover your license directly from MacUpdater. To do so, click the big 'Buy MacUpdater' button in the main screen and then 'Activate License'. On the next screen click on 'Forgotten your license key?' Now enter your e-mail (exactly as used to purchase MacUpdater!) and finally click 'Recover'. You should receive your license key by e-mail within a few minutes.
If license-recovery directly in the app does not work, please send an e-mail to <help@paddle.com>. Paddle handle everything related to the purchase and activation of MacUpdater, including recovery of lost serial number they should be able to help you.