TABLE OF CONTENTS:


Q: What is the purpose of MacUpdater?

Q: Can MacUpdater update apps downloaded from the 'Mac App Store'?

Q: Does MacUpdater have accurate version information for all Mac-apps?

Q: Can MacUpdater update each and every (non-'Mac App Store') app to the newest version?

Q: Why doesn't MacUpdater have an 'Update-All' button?

Q: Why does MacUpdater show me some updates (e.g. Microsoft Office apps) before they seem to be available?

Q: Whats the roadmap for future versions of MacUpdater?

Q: Will MacUpdater upgrade paid apps to new major versions that may have an upgrade-fee?

Q: Will MacUpdater offer or install updates that do not run on my macOS version?

Q: Will MacUpdater be offered for purchase on the Mac App Store?

Q: Can MacUpdater make Backups of old apps before updating them or Backups of the new app-downloads?

Q: On how many Macs can I use MacUpdater?

Q: How can i recover my lost license key?


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Q: What is the purpose of MacUpdater?

A:

The purpase of MacUpdater is to:

1.) Find out which of the apps that you have installed outside of the 'Mac App Store' are not currently up-to-date.

2.) Get notified automatically about new updates to your (non-'Mac App Store') apps with the periodic scan.

3.) Quickly be able to update your apps to their newest version with the click of a button.



Q: Can MacUpdater update apps downloaded from the 'Mac App Store'?

A:

No. Apps downloaded from the 'Mac App Store' need to be updated by the 'Mac App Store' app. However, MacUpdater can open the 'Mac App Store'-app for your convenience.

Notice that you can configure your Mac to update 'Mac App Store'apps automatically so there is definitely no need for MacUpdater to do that as well.



Q: Does MacUpdater have accurate version information for all Mac-apps?

A:

Its probably impossible to have information about all apps, as new ones are created every day. However we have:

Tier-1 support for more than 700 apps. These apps show up for update within MacUpdater at the exact time of the official release.

Tier-2 support for more than 3000 apps. These apps show up for update within MacUpdater within a few days of the official release.

Tier-3 support for more than 30000 apps. These apps show the newest version information within MacUpdater (possibly with some delay), but MacUpdater is unable to actually update them. These apps are listed as 'un-updatable'.



Q: Can MacUpdater update each and every (non-'Mac App Store') app to the newest version?

A:

No, and MacUpdater probably never will be able to update each and every app. Some vendors design their apps in a way so that they can only be updated with their own custom updater-apps. Notable here are Adobe and Microsoft. If you want to update those, MacUpdater will offer you to automatically launch the repective auto-updater app. Apart from those, we currently have support for updating more than 3000 of the most popular apps and this number is continuing to grow. For more details about app-support see the question above.



Q: Why doesn't MacUpdater have an 'Update-All' button?

A:

Most questions of 'why doesn't it have' can usually be answered with - the product is very young and we haven't added it yet (see our roadmap). However, in the case of the 'Update-All' button, our current plan is to NOT implement the button. Sure, an 'Update-All' button sounds useful at first especially if you have many outdated apps. However, we think an 'Update-All' button encourages the wrong approach to using MacUpdater (in addition to bringing significant complexity). Before clicking 'Update' you should check if there may be reasons to delay or avoid that update, or if that update can be made without having to purchase a new license (see 'Paid Upgrades' below). Not having an 'Update-All' button avoids a situation where you have installed an update that you would have rather avoided (our backup feature can come in handy here). That said, an 'Update-All' button would solve a real problem. Installing more than a few updates can take some time, as you currently have to wait for each update to be finished before installing the next one. So, we aim to solve this problem in a different way. Not by implementing an 'Update-All' button, but by allowing updates to be started in parallel, by quickly clicking the 'Update' button of different apps in-a-row. This will have 99% of the benefit of an 'Update-All' button, without any of the downsides.



Q: Why does MacUpdater show me some updates (e.g. Microsoft Office apps) before they seem to be available?

A:

Companies often make staged rollouts for applications with a lot of users, which means that they enable updates in groups bit by bit to prevent server overload. So, there is a random delay until your Microsoft or Dropbox AutoUpdater will show you the update that MacUpdater told you about and that is actually released according to their website. So if you receive an update-notification from MacUpdater for an app that has a lot of users, but your app doesn’t find the update one when opened, just wait for one or two days and try it again. In some cases there is also the possibility that a beta-release sneaked into MacUpdater's database. In this case just give us a heads-up via right-click and 'Report app problem' and we'll correct it right away.



Q: Whats the roadmap for future versions of MacUpdater?

A:

Our roadmap for MacUpdater contains - amongst others - these features:
• improved detection of paid upgrades
• improved progress bar during installation
• ability to show release notes for updates
• ability to queue multiple installations
• improved handling of apps that can not be updated by linking to the homepage
• add support for "non-app" sodtware like drivers, preference panes, plugins, etc
If you need anything else, just drop us a line!



Q: Will MacUpdater upgrade paid apps to new major versions that may have an upgrade-fee?

A:

MacUpdater will always display the newest released version for any app. For many paid apps, upgrading to the latest version may cost money if your license does not cover the upgrade. Its quite difficult and in some cases impossible to automatically detect whether you are entitled for a free update. Currently MacUpdater flags updates as 'upgrades that might cost money' if the app is not known to be free, and the major version changed between the installed and the offered version. If MacUpdater detects this for an app, it will label the 'Update' button with 'Upgrade' instead and ask for confirmation prior to updating. For apps with time-based licenses or when an app charges money even for minor releases, you need to be careful yourself about installing updates.



Q: Will MacUpdater offer or install updates that do not run on my macOS version?

A:

MacUpdater has several mechanisms in place so that it will not actually show the newest version of an app, but the newest version that actually runs on your macOS version. In addition to not displaying versions that won't run on your Mac, MacUpdater also won't update apps to versions that are incompatible with your macOS version. That said, these mechanisms can fail e.g. when the developer of an app makes an mistake. If you ever find that MacUpdater displays or updates an app version that is not compatible with your macOS version, please let us know and we will fix this immediately.



Q: Will MacUpdater be offered for purchase on the Mac App Store?

A:

No, it is impossible to offer MacUpdater in the Mac App Store, since Apple only allows applications there that are severely limited in their functionality, i.e. that run in a "sandbox". These limitations are OK for most normal document-editing applications but its technically impossible to make an application like MacUpdater that can operate with these restrictions. So, unless Apple changes its mind about these restrictions, MacUpdater will never appear in the Mac App Store.
However, if you have any specific ideas for improvements to the current purchasing option ("Paddle") or wishes for additional purchasing options (besides the Mac App Store) just let us know.



Q: Can MacUpdater make Backups of old apps before updating them or Backups of the new app-downloads?

A:

Yes, you can configure MacUpdater to 1.) make backups of an old app before updating it and/or 2.) make backups of downloaded installation files for your new apps. Both can be configured in the Settings. You can enter a number of backups to keep. This is the total number of backups and not per-app. You can not configure the location of the backups yet, those are always done into ~/Library/Application Support/MacUpdater/. Better configurability is on our Roadmap. If you need to change the Backup location right now and can't wait until we've implemented this, you can work around the missing configurability with a 'Symlink' (as with any other app):
1.) Quit MacUpdater
2.) Move the "OldAppBackups" and/or "NewDownloadBackups" folders from ~/Library/Application Support/MacUpdater/ to another Disk or Location.
3.) Assuming you've moved the folders to "/Volumes/BIGEXTERNALDISK/MacUpdater/", create symlinks like this in the Terminal:
ln -s "/Volumes/BIGEXTERNALDISK/MacUpdater/OldAppBackups/" "/Users/YOURUSERNAME/Library/Application Support/MacUpdater/"
and/or
ln -s "/Volumes/BIGEXTERNALDISK/MacUpdater/NewDownloadBackups/" "/Users/YOURUSERNAME/Library/Application Support/NewDownloadBackups/"
obviously you'll need to 1.) adjust the first path with 'BIGEXTERNALDISK' to match your actual location and 2.) replace YOURUSERNAME with your UNIX username
4.) Assuming everything went fine, you can re-launch MacUpdater and the Backups will now be done in the location of your choice



Q: On how many Macs can I use MacUpdater?

A:

If you bought MacUpdater you can use it concurrently on 5 Macs.
If you move to a new Mac always make sure to 'deactivate' MacUpdater on the old Mac from the 'Documentation' window so it won't still use one allowed activation.
If you need more activations for some reason just contact us.



Q: How can i recover my lost license key?

A:

You should have received an e-mail by 'Paddle' with your license key after purchase. If you did not get this e-mail or lost your license just send an e-mail to <help@paddle.com>. Paddle handle everything related to the purchase and activation of MacUpdater.